Changes in support forum
CriticalGears CriticalGears
November 04, 2013

Today we’re launching new functionality on our support forums. Continue reading.. 


First of all – you are now able to "follow" the thread which you’re interested in, by "subscribing" to it (at the very bottom of the page, where you add new post to that particular thread) – when somebody posts something in that thread, you will get an email notification.
 
Another important feature to note is that forums now are limited to license key which you own. All customers will have to enter their license key for particular product in order to access the forum of that product. This is done due to 2 issues. First – many customers post support questions in wrong forums (for example, question is about bookingwizz and they ask it in authorize.net forum…) and second – it allows us to better ensure that we’re providing support for actual customer, who purchased the product and not downloaded it from some warez sites. 
 
We’ve also added latest blog posts to the homepage of the forum for easier access to news & updates.


Q. How to subscribe to/unsubscribe from a thread?
To subscribe to thread click on "Subscribe" below the new post form – http://screencast.com/t/d1GBgDqZah
To un-subscribe – click same link – http://screencast.com/t/OoxRDRZ3n

Q. How to enter additional license keys from other products which I purchased?
Step 1: http://screencast.com/t/GiWwXi9C   
Step 2:  http://screencast.com/t/9jbLEsEu
Step 3: http://screencast.com/t/wOMISymSg6F
After step 3 – the forum you’re adding license key for will be accessible for your account – http://screencast.com/t/2r9EK6Gx1wG


 
Liked this post? We’d like to hear from you...